Hawaiian Telcom Earns “Cisco Gold” Status for Internet and Networking Expertise

HONOLULU – Cisco Systems has selected Hawaiian Telcom as a Cisco Gold Certified partner, the companies announced today.

This elite designation means Hawaiian Telcom has met the rigorous requirements to become a Gold Certified Partner. Hawaiian Telcom now provides 24x7 technical services as well as a one-hour response time for problem resolution and four-hour response time for on-site support of Cisco-based products and services.

“Hawaiian Telcom has demonstrated strong expertise in IP communications, security and wireless networking,” said Keith Goodwin, Cisco’s Vice President for Worldwide Channels. “They have proven beyond doubt that they have world-class expertise and are able to keep Hawaii’s businesses at the leading edge of technology with Cisco’s Internet and networking solutions.”

Cisco Gold Certified partners are recognized for employing the industry’s best-trained network technicians who must demonstrate their skills in planning, designing, implementing and supporting Cisco-based network solutions. To maintain this elite status, Hawaiian Telcom’s team will be audited annually to ensure they consistently deliver industry-leading support and maintain Cisco’s rigorous standards for network expertise and support capabilities.

“IP-based communications, wireless networking and security are all vital for success in today’s networked economy,” said Galen Haneda, Hawaiian Telcom’s Vice President for Enterprise Sales. “Cisco is the acknowledged expert worldwide in these areas, and now Hawaiian Telcom has earned Cisco’s highest certification for expertise and know-how.”

As a Cisco Gold Certified Partner, Hawaiian Telcom has access to Cisco’s latest customer satisfaction tool, Partner Access onLine (PAL), which is based on the same technology Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to Cisco technical support teams as well as access to password-protected Websites with real-time product and training information.